Infabode Privacy policy

At Infabode, we value transparency and your privacy. This page has everything you need to know about how we use your data. If you have any questions about our Privacy Policy, we would love to hear from you – just email hello@infabode.com.

We are Infabode Ltd (company number 07961698) of 15 Wood Wharf, London, SE10 9BB ("we", "us" and "our"). This is the Privacy Policy for the website we operate hosted at https://infabode.com/ (the "Site").

For the purposes of UK and EU data protection law, (the "Data Protection Law"), we are the data controller.

This policy sets out:

Information we collect about you
How we use your information
Our promotional updates and communications
Who we share your information with
Where we store your information
Direct messaging
Payment processing
How we protect your information
How long we keep your information
Your rights
Changes to this policy

Please read this carefully to understand how we will collect and use your personal information. By using our Site you acknowledge you have read and understood this Privacy Policy.

Information we collect about you

We will collect and process certain personal information if you use our Site, including signing up for free, signing up for Infabode Premium, or reviewing content or listings.

	USERS	DIGITAL CONTENT PARTNERS
This is information about you that you provide us directly when you use the Site, including if you:
YOU PROVIDE US WITH	search the Site review content create a feed search for vehicle parts register an account to use the Site register an account to use Infabode Premium submit a query to us correspond with other users or digital content partners through the Site report a problem with the Site pay for Infabode Premium	register an account to use the Site provide content to the Site correspond with users through the Site email us, or otherwise directly get in touch with us report a problem with the Site pay for our products and services through the Site
	When you interact with us, we collect the following types of personal information: Identity: including first and last name. Contact: e-mail address. Analytics: job sector and location, and you may voluntarily provide us with your company, university and/or job title. Interaction: your password, and preferences, queries and feedback which you provide to us, including via email, phone and social media platforms such as Facebook, LinkedIn or Twitter. Payment: if you are a business user, you may provide us with payment information such as bank account name, number and sort code for payment for Infabode Premium. Digital content partner: information we need to work with you, including: your name, role/job title, and other work identity & contactinformation you give us, and information used to administer your company account, including managing payments and/or billing, and to verify financial transactions.
OTHER PARTIES MAY PROVIDE US WITH	We work closely with third parties (including digital content partners, sub-contractors in communications, technical, and payment services, analytics providers, and search information providers). We'll tell you (usually in this Privacy Policy) when we receive information about you from another source, and for what purpose(s) we'll use that information. We may share personal information we collect or combine data from other sources with personal information you've given to us. This may involve processing your identity, contact, interaction and finance information. If you are a digital content partner or business user, personal information which is not collected directly from you may be collected: from your employer in connection with your role and its relation to our provisions of the Site; and/or from third parties we work closely with (including, for example, from business partners, and introductions from other individuals or companies.
WE AUTOMATICALLY COLLECT	We will automatically collect information from you each time you use our Service. This includes: Technical information Information about your visit Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, Google ID, time zone setting, browser plug-in types and versions, operating system and platform. Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), pages you viewed or searched for, page response times, download errors, logins, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), information you have viewed and methods used to browse away from the page. We may also collect any phone number you use to call our customer service number (include call metadata, like date, time & length of a call), or the social media handle you use to connect with our customer service team. (We may record calls for training & performance purposes, to establish clear records, and for legal reasons. We'll always tell you beforehand if a call is being recorded.)

How we use your information

We use your personal information in different ways. We've set these out below, along with the types of personal information we use for each purpose, and the legal reason(s) (also known as the 'legal basis') that permits this processing.

We explain more about what each legal basis means below. We may process your personal information based one or more than one legal basis, depending on the specific ways we are using your personal information.

Users

HOW WE USE THIS PERSONAL INFORMATION	TYPE OF PERSONAL INFORMATION	OUR LEGAL BASES FOR PROCESSING
To perform our contract with you under our Terms of Use and manage our relationship with you, including: providing our Service to you, administering your account with us (if you create one), storing your personal information, providing information to you which you have requested, sending you service updates (including security alerts), notifying you about changes to our terms or privacy policy, notifying you of any changes to our Service.	Identity Contact Account Finance Location	Contract Legal Obligation Our legitimate interests
To save searches, feeds and send you content alerts (for example, new content which fit your search criteria).	Identity Contact Location Automatically collected information	Consent
To register you as a new user who wants to use our Site, if you choose to create an account.	Identity Contact	Contract
To promote our service to you and keep you updated with information about our services, including: delivering relevant content on topics we think may be of interest to you, and letting you know about new functionalities or services.	Identity Contact Account Automatically collected information	Consent Our legitimate interests
To ask you to leave a review, provide feedback or take a survey.
To customise your experience and offer you relevant ads, content and recommendations including information about new promotions.	Contact Account Automatically collected information	Our legitimate interests Consent
For measuring, understanding and optimising the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
To administer our Service and for internal operations, including bug fixes, troubleshooting, data analysis, testing, and survey purposes.	Contact Interaction Automatically collected information	Our legitimate interests
To improve our Service to ensure that content is presented in the most effective manner for you and for your computer. We may also use aggregated information to help us plan and introduce new features.
To keep our Service safe and secure, including taking steps to detect and prevent fraud.
To analyse our user base, Service and service usage, feature and content popularity, software and hardware quality, and market trends.	Identity Contact Account Interaction Automatically collected information	Our legitimate interests Consent
To share aggregated analytics with digital content partners and other organisations about how people use the Site.
We may also use this information to inform, refine and deliver our wider online marketing campaigns.

Digital content partners

HOW WE USE THIS PERSONAL INFORMATION	TYPE OF PERSONAL INFORMATION	OUR LEGAL BASES FOR PROCESSING
If you work for one of our digital content partners, or are otherwise interacting with us in a business context, we may also use your personal information for the following purposes.
To perform or enter into any contract we have with you. Digital content partners will need accounts to list content, and to otherwise use the Site.	Contact Identity Company Account	Contract
To administrate yours or your company's accounts with us. To make and verify payments and bills.	Contact Identity Company Account	Contract Our legitimate interests
In the event that we sell or buy any business or assets, disclose your data to a prospective seller or buyer, or in the event we are the subject of acquisition by a third party.	Information relating to transactions	Contract Legal obligation Our legitimate interests
To answer any queries you send us To comply with any rights requests you make	Contact information	Consent Legal obligation
To ask you to leave a review, provide feedback or take a survey.
To customise your experience and offer you relevant ads, content and recommendations including information about new promotions.	Contact Account Automatically collected information	Our legitimate interests Consent
For measuring, understanding and optimising the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
To administer our Service and for internal operations, including bug fixes, troubleshooting, data analysis, testing, and survey purposes.	Contact Interaction Automatically collected information	Our legitimate interests
To improve our Service to ensure that content is presented in the most effective manner for you and for your computer. We may also use aggregated information to help us plan and introduce new features.
To keep our Service safe and secure, including taking steps to detect and prevent fraud.
To analyse our user base, Service and service usage, feature and content popularity, software and hardware quality, and market trends.	Identity Contact Account Interaction Automatically collected information	Our legitimate interests Consent
To share aggregated analytics with digital content partners and other organisations about how people use the Site.
We may also use this information to inform, refine and deliver our wider online marketing campaigns.

Where we receive your personal information from a third party, they will be a separate data controller of your personal information, and will have their own legal bases for processing.

Our promotional updates and communications

Where permitted in our legitimate interests (explained below) or with your prior consent if required by law, we may:

send you marketing and promotional updates about our products and services, by email and SMS, if you have opted-in to receiving these;
use your work contact information, if you work for a business user or digital content partner, to send you marketing and promotional updates about our products and services, by phone, email and SMS, unless you have opted out of receiving these; or
we will also use your personal information for marketing analysis.

You can object to further marketing at any time by selecting the "unsubscribe" link at the end of all our marketing and promotional update communications to you or by sending us an email tohello@infabode.com.

Legal bases explained

Consent: We will process your personal information for promotional or marketing purposes where you have given us your express consent for us to do this, where required by law. This includes sending you alerts about your saved searches and feeds.

Contract: We collect, store and process your personal information where it's necessary for performing a contract you have with us (such as our Terms of Use) or where you have asked us to take specific steps before entering into that contract.

Legal Obligation: We may need to process your personal information to comply with our legal obligations, including under applicable local, UK and EU law (including Data Protection Law and any licensing requirements), and/or any court orders.

Legitimate interests: processing your personal information is sometimes necessary for us to do the following activities, in our own interest or sometimes in the interests of a third party, like digital content partners we work with. In each case, we balance our legitimate interests with your rights and interests.

Our legitimate interests are:

Gaining insights on how you use our Site.
Delivering, developing and improving our Site.
Enabling us to enhance, customise or modify our Site, service and communications.
Growing our business and informing our marketing strategy.
Keeping our records updated.
Improving our Site and data security.
Enforcing or applying our terms or other agreements with you, including recovering fees or other debt due to us.
Providing you with our Promotional Updates and Communications if you work for one of our business users or digital content partners, or are otherwise interacting with us in a business context, or in certain cases where you have purchased a service from us and have not opted-out at the time of purchase or any time since.

Who we may share your information with

We may give your information to:

Any member of our group, which means our shareholders, investors, any future subsidiaries, and any future ultimate holding company and its subsidiaries, who support our processing of personal information under this policy. If any of these parties use your information for direct marketing, we will only transfer it to them for that purpose with your prior consent.
Our partner and support businesses, including support services, advertisers, as well as digital content partners .

Find out more

Where we store your information

We may transfer and store your personal information outside the United Kingdom ("UK") and/or European Economic Area ("EEA") in countries which may not have equivalent Data Protection Law.

Where your information is transferred outside the UK or EEA, we will take steps to ensure your personal information is protected by appropriate legal safeguards, and that it is treated securely and in accordance with this privacy policy.

Find out more

Direct messaging

The Site may, from time to time, facilitate direct messages between users or between users and our digital content partners. Any information that is disclosed in these messages becomes public information and you should exercise caution when using these and avoid posting any personal information.

Payment processing

Most payments made on the Site are made through our payment gateway provider, Stripe. You will be providing credit or debit card information directly to Stripe which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Stripe is not within our control and is subject to Stripe's own privacy policy and terms and conditions, though Stripe provides us the last four digits of your payment card, the type of payment card and expiration date of the payment card.

How we protect your information

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, including using SSL encryption to secure our site and protection your information in transit. We cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

How long we keep your information

We keep personal information for:

as long as you have an account with us or use our Site in order to meet our contractual obligations to you; and
six years after that to identify any issues and resolve any legal proceedings.

We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

Your rights

You have the right under certain circumstances:

to be provided with a copy of your personal information held by us;
to request the correction or erasure of your personal information held by us;
to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example);
to object to the further processing of your personal information, including the right to object to marketing (as mentioned in 'Our promotional updates and communications' section;
to request that your provided personal information be moved to a third party.
Your right to withdraw consent:

You can also exercise the rights listed above at any time by contacting us at hello@infabode.com.

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html).

The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal information, as well as deal with any complaints that you have about our processing of your personal information.

Changes to this policy

Any changes we make to our privacy policy in future will be posted on this page. This policy was last updated on 16th July 2021.

Cookies Policy

We use cookies and/or other similar technologies (such as device-IDs, pixel tags and web beacons, either alone or in combination with each other to create a unique user/device ID) ("cookies") on our website. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you.

Cookies can be used to:

help us remember you when you visit our website from the same computer or device, and you interact with websites and online services,
manage a range of features and content,
store searches,
present personalised content.

The website uses cookies and similar technologies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse our website, and also helps us to improve the website

What cookies do we use?
We use the following types of cookies:
1. Strictly necessary
2. Analytics/performance
3. Functionality
4. Targeting/Advertising

Strictly necessary cookies
These are cookies that are required for the operation of the Site and under its terms. They include, for example, cookies that enable digital content partners or users to log into secure areas of the Site (in future) or potentially to save searches or feeds for short periods of time.

Cookie	Name	1st / 3rd party	Personal data	Purpose(s)	Life Span	More Info

Analytical/performance cookies
These cookies allow us to recognise and count the number of visitors and to see how visitors move around its Site when they are using it. They may also help us improve the way the Site works, for example, by ensuring that users easily find what they are looking for.

Cookie	Name	1st / 3rd party	Personal data	Purpose(s)	Life Span	More Info
Cookie	_ga	3rd party		Google Analytics	2 years
Cookie	_gid	3rd party		Google Analytics	0 minutes

Functionality cookies
These may be used to recognise users returning to the Site. This would enable us (subject to users' choices and preferences) to personalise its content, greet users by name and remember their preferences (for example, users' choice of language or region).

Cookie	Name	1st / 3rd party	Personal data	Purpose(s)	Life Span	More Info
Cookie	__stripe_sid	3rd party		For Payment	30 minutes
Cookie	__stripe_mid	3rd party		For Payment	1 year

Targeting/Advertising cookies
These cookies record users' visits to the Site, pages they visit and links they follow. We may use this information (subject to users' choices and preferences) to make its platform more relevant to users, and potentially to share data with third party advertisers.

Cookie	Name	1st / 3rd party	Personal data	Purpose(s)	Life Span	More Info

Cookie preferences
Most web browsers automatically accept cookies and similar technologies. You can change your browser to prevent that, and your help screen or manual will tell you how. We also give you information about how to disable cookies – you may not be able to take full advantage of the Site if you disable cookies.

Some cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser or exit the Site. Others are used to remember you when you return to the Site and will last for longer.